App Reviews integration with Helpshift

Monitor and reply to reviews instantly from the Helpshift dashboard. Customer support teams can now react in a flash to users’ feedback left in App Store, Google Play, Mac App Store and Microsoft Store.

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Receive reviews that matter directly in Helpshift

Send to Helpshift only the reviews you’d like your customer support team to reply to. Choose the rating of the reviews, and be immediately alerted if your users are not happy.

Reply to app reviews right in Helpshift

There’s no more need to switch between different services. Replies to App Store, Google Play and Mac App Store reviews are published directly from the Helpshift account.
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Track customer satisfaction and reviews updates

We will notify you when users change their reviews in app stores. You will see the reviews’ history and will be able to follow up on them within seconds.

Gain competitive insights

Add competitors and leaders of the category to your AppFollow account, and learn what users like most about their apps. Use competitive and market insights to fuel your own fire.
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Translate app reviews from any language

Regardless of the language your users speak, we will translate all reviews to your preferred language. Put all your effort into making your users happy without struggling to understand what they’ve written.

Use smart filters to manage reviews quickly

Tag reviews to filter and prioritize them. Add notes and easily loop teams or teammates into certain reviews (for example, App Store reviews or Google Play reviews).
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The Helpshift AppFollow integration supports app reviews from App Stores, Google Play, Mac App Store, Microsoft Store and Amazon Store.
Learn how to set up the integration here.

When we started replying to reviews from the app stores, only one agent was responding from App Store Connect and Google Play Console. We soon realized that it’s unrealistic to speed up the response time with this setup, and we switched to the Zendesk app by AppFollow. Since then we’ve grown our support team to 40 agents and can cover reviews from all the app stores right in Zendesk.

Yaroslav Demidyuk Operations Manager at Wargaming

AppFollow’s tools are effective at saving time! It only took three days to increase the number of processed reviews by 2.3 times. We were able to reduce the number of mouse clicks and now have more time to work with critical feedback: updated and featured reviews.

Kim Bokyung Customer Support Manager at Bitmango
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Being able to automatically send out responses greatly cuts down on hours needed for agents to respond to these reviews. Having folders with multiple responses makes it easy for us to not sound repetitive or robotic in our replies.

Zachery Gergurich Customer Support Manager at Discord

Flexible platform that meets the needs of ASO, Product, and Support. I think it's great that AppFollow combines different areas of your app, so that different teams can manage app’s reputation and share a single tool & data.

Catherine Sibirko ASO Expert at Flo

Our goal is to reply to reviews in such a way that potential clients say, “These Joom guys are nice, friendly people! They’re going to help me when I’m in trouble.” AppFollow’s integration with Helpshift helps us do this.

Ekaterina Savelieva Head of Support at Joom
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The best tool for tracking and responding to reviews. AppFollow makes it far easier to track what customers think about your mobile apps and leave as reviews. We quickly track reviews on our product and answer users to help to resolve their issues. We love a very personal approach from the AppFollow team - all our requirements were 100% fulfilled.

Anatoly Sibatov Manager Customer Support at Wrike

AppFollow helps us to interact with customers in a faster, easier and simpler way comparing to store consoles. After 6 months of using the platform, we’ve seen a great success with estimated ROI of 850%.

Ashley Yap Customer Service Manager at Turbo VPN
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We’ve been using AppFollow for 3 years now and love it for the App Store/Play Store integration into Help Scout. As a company, we value our customers feedback and being able to reply to reviews directly from Help Scout has been a GAMECHANGER! Having different saved replies and integrating Review tags into our support email tags has been amazing.

Meagan Allers Customer Success at Marco Polo

AppFollow allows us to track app review volume and ratings over time, Semantics Analytics for tracking trending topics and sentiment for review insights reporting. I highly recommend the service if you need an effective product for app review management with detailed access to dashboards and reporting!

Jennifer Wang Director of Operations at Techstyle
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Grow your apps with
AppFollow and Helpshift