App Reviews Monitor for Zendesk

Aggregate and respond to iOS, Android, Mac, and Amazon reviews directly in Zendesk. Save time, resources, and budget by automating app review management with Zendesk and AppFollow integration.

Manage app reviews in one service — save time and money

Send all app reviews to Zendesk

Send all app reviews to Zendesk

Receive any reviews users leave to your apps. Set up rules to receive only negative, positive or all reviews the moment they were left.

Respond to app reviews in 1 click

Respond to app reviews in 1 click

Your support team can easily respond to app reviews without leaving Zendesk, ever. All communication with users in one place.

Report spam and fake reviews

Report spam and fake reviews

Delete malicious and inappropriate reviews in your Zendesk dashboard in 2 clicks with our Report - a - concern feature.

Increase team efficiency with automated app review management

Increase team efficiency with automated app review management


Set up auto-replies to save time dealing with repetitive reviews. Deal only with reviews that really need your attention.


Invent rules for tagging reviews that contain specific words to make it easier to find and address high priority reviews (for example, reviews about bugs, billing, feature requests, etc).


Get reviews translated automatically to understand your users' pain no matter the language they speak.

Track agent performance and ticket handling efficiency

Track agent performance and ticket handling efficiency
Cut the time you spend on routine. Monitor how efficient your teams are and whether all reviews were noticed and queries were solved, all in one place.
Also, create follow-ups for reviews that need additional clarification so you don't waste your time looking for it again.

When we started replying to reviews from the app stores, only one agent was responding from App Store Connect and Google Play Console. We soon realized that it’s unrealistic to speed up the response time with this setup, and we switched to the Zendesk app by AppFollow. Since then we’ve grown our support team to 40 agents and can cover reviews from all the app stores right in Zendesk.

Yaroslav Demidyuk Operations Manager at Wargaming

AppFollow’s tools are effective at saving time! It only took three days to increase the number of processed reviews by 2.3 times. We were able to reduce the number of mouse clicks and now have more time to work with critical feedback: updated and featured reviews.

Kim Bokyung Customer Support Manager at Bitmango
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Being able to automatically send out responses greatly cuts down on hours needed for agents to respond to these reviews. Having folders with multiple responses makes it easy for us to not sound repetitive or robotic in our replies.

Zachery Gergurich Customer Support Manager at Discord

Flexible platform that meets the needs of ASO, Product, and Support. I think it's great that AppFollow combines different areas of your app, so that different teams can manage app’s reputation and share a single tool & data.

Catherine Sibirko ASO Expert at Flo

Our goal is to reply to reviews in such a way that potential clients say, “These Joom guys are nice, friendly people! They’re going to help me when I’m in trouble.” AppFollow’s integration with Helpshift helps us do this.

Ekaterina Savelieva Head of Support at Joom
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The best tool for tracking and responding to reviews. AppFollow makes it far easier to track what customers think about your mobile apps and leave as reviews. We quickly track reviews on our product and answer users to help to resolve their issues. We love a very personal approach from the AppFollow team - all our requirements were 100% fulfilled.

Anatoly Sibatov Manager Customer Support at Wrike

AppFollow helps us to interact with customers in a faster, easier and simpler way comparing to store consoles. After 6 months of using the platform, we’ve seen a great success with estimated ROI of 850%.

Ashley Yap Customer Service Manager at Turbo VPN
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We’ve been using AppFollow for 3 years now and love it for the App Store/Play Store integration into Help Scout. As a company, we value our customers feedback and being able to reply to reviews directly from Help Scout has been a GAMECHANGER! Having different saved replies and integrating Review tags into our support email tags has been amazing.

Meagan Allers Customer Success at Marco Polo

AppFollow allows us to track app review volume and ratings over time, Semantics Analytics for tracking trending topics and sentiment for review insights reporting. I highly recommend the service if you need an effective product for app review management with detailed access to dashboards and reporting!

Jennifer Wang Director of Operations at Techstyle
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Grow your apps with AppFollow and Zendesk