Companies that make it about their customers, win. But how to help your customer support teams focus on your customers, not on the redundant work?

During this webinar you will learn:

• how to organize your support team: critical roles and team structure for companies of different sizes;
• automation: how to automate your workflows, how to identify tasks for bots and when humans should get involved;
• work strategy: how do you understand when your support strategy is successful, KPIs, and vanity metric.

Who will benefit from this webinar:

• Directors and managers of customer support departments;
• Team leads;
• Support agents.