App Reviews Integration
with Slack

Track critical app updates around rating, keywords and reviews from App Store, Google Play, Mac App Store, Amazon and Microsoft Store. Set alerts, reply to reviews, monitor all app data not leaving Slack.

Manage your app and game reviews directly in Slack

Manage your app and game reviews directly in Slack
Choose to receive app & game reviews that matter to you the most: all, only negative or only positive.
Reply to reviews from the App Store, Google Play and Microsoft Store in Slack. React to your users’ pain fast and increase user retention.
Track customer satisfaction, and reviews updates. Set up templates for replies to save your time.
Translate app and game reviews from any language.
Tag reviews to prioritize and address the most critical issues first.

Track any app changes and improve app ranking

Track any app changes and improve app ranking
Receive instant alerts when your app ranking changes in any app store. Take actions to effectively target your audience and boost user acquisition.
Be notified one day ahead that your app will be featured on the App Store. Get your servers and customer success team ready for the big day!
Keep an eye on keywords: get notifications about position changes for the keywords you target and enhance your app store optimization.
Gain competitive and market insights: receive alerts about competitors’ app updates, rating changes, reviews, keyword positions.

How it works

How it works
Sign up or log in to AppFollow and go to Integrations
Select the app you want to get updates for, click “Add to Slack”
Sign in to your workplace in Slack
Choose the channel to receive notifications to
Send a test notification to check that everything works fine
A more detailed instruction can be found here.
Add to Slack

When we started replying to reviews from the app stores, only one agent was responding from App Store Connect and Google Play Console. We soon realized that it’s unrealistic to speed up the response time with this setup, and we switched to the Zendesk app by AppFollow. Since then we’ve grown our support team to 40 agents and can cover reviews from all the app stores right in Zendesk.

Yaroslav Demidyuk Operations Manager at Wargaming

AppFollow’s tools are effective at saving time! It only took three days to increase the number of processed reviews by 2.3 times. We were able to reduce the number of mouse clicks and now have more time to work with critical feedback: updated and featured reviews.

Kim Bokyung Customer Support Manager at Bitmango
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Being able to automatically send out responses greatly cuts down on hours needed for agents to respond to these reviews. Having folders with multiple responses makes it easy for us to not sound repetitive or robotic in our replies.

Zachery Gergurich Customer Support Manager at Discord

Flexible platform that meets the needs of ASO, Product, and Support. I think it's great that AppFollow combines different areas of your app, so that different teams can manage app’s reputation and share a single tool & data.

Catherine Sibirko ASO Expert at Flo

Our goal is to reply to reviews in such a way that potential clients say, “These Joom guys are nice, friendly people! They’re going to help me when I’m in trouble.” AppFollow’s integration with Helpshift helps us do this.

Ekaterina Savelieva Head of Support at Joom
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The best tool for tracking and responding to reviews. AppFollow makes it far easier to track what customers think about your mobile apps and leave as reviews. We quickly track reviews on our product and answer users to help to resolve their issues. We love a very personal approach from the AppFollow team - all our requirements were 100% fulfilled.

Anatoly Sibatov Manager Customer Support at Wrike

AppFollow helps us to interact with customers in a faster, easier and simpler way comparing to store consoles. After 6 months of using the platform, we’ve seen a great success with estimated ROI of 850%.

Ashley Yap Customer Service Manager at Turbo VPN
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We’ve been using AppFollow for 3 years now and love it for the App Store/Play Store integration into Help Scout. As a company, we value our customers feedback and being able to reply to reviews directly from Help Scout has been a GAMECHANGER! Having different saved replies and integrating Review tags into our support email tags has been amazing.

Meagan Allers Customer Success at Marco Polo

AppFollow allows us to track app review volume and ratings over time, Semantics Analytics for tracking trending topics and sentiment for review insights reporting. I highly recommend the service if you need an effective product for app review management with detailed access to dashboards and reporting!

Jennifer Wang Director of Operations at Techstyle
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Grow your apps with AppFollow and Slack