Squeeze out every last drop of insight from your customers. Tapping into the voice of the customer is often lauded as the best place to start creating a fabulous customer experience.

But how does that work in practice? Our panel of experts will demonstrate:

• Voice of the customer (VoC) in practice across teams
• How enterprise vs. growing companies use VoC
• Why and how it’s as important for Product and Marketing teams to use VoC insights as well as Support teams
• Why cross team collaboration is vital to share VoC insights effectively