As 2023 comes to a close, it's time to look back at what we've achieved at AppFollow. Our commitment to continually improving your experience has led to several enhancements, all with the goal of helping you understand and elevate your products’ reputation and connect more effectively with your customers.

AI Innovations

AI-Generated Replies

Our revolutionary feature, AI-generated replies, is designed to enhance your productivity by generating high-quality responses in a single click. This feature saves valuable time, reduces costs, and facilitates communication with international customers in their native language.

Refine AI Replies

We introduced two AI tools to optimize your customer support - Refine AI replies and Alternative AI reply prompts like "Request to update the rating", or "Request to contact support". These tools transform generic responses into well-crafted replies and generate alternative prompts to encourage user interaction.

Bulk AI Replies

Our latest breakthrough, Bulk AI Replies, a smart feature powered by GPT, makes review management a breeze. This feature allows you to post AI-generated replies in bulk immediately or save them as a pending reply, saving you significant time and effort.

Enhanced Sources

App Store Connect Official API

We implemented the new official App Store API to make the setup process easier and more secure. This integration also makes our platform faster, more stable, and more secure.

Samsung Galaxy Store

We integrated Samsung Galaxy Store reviews into the AppFollow toolset, allowing you to manage all your customer feedback from even more sources, all in one streamlined place.

Interface Improvements

Reply to Reviews 2.0

Our redesigned review management page offers a faster, more stable, and improved user experience. We've significantly improved the filtering and overall review management, all based on your valuable feedback.

Rating Chart

Our upgraded rating chart highlights the nature of our data sources and the consequences of rating deletion for your app. This feature ensures the numbers accurately reflect the chart view and offers enhanced explanations for our data sources.

Value-Added Tools

Custom Semantic Tags

We introduced custom semantic tags, a significant advancement in customer feedback analysis. This feature enables us to train our AI and ML models with completely custom-defined tags to get a nuanced and precise analysis of each business's unique challenges and opportunities, providing granular and relevant insights.

ROI Calculator

Our ROI calculator shows how much time and money you can save by using AppFollow to engage with reviews. 

In conclusion, 2023 has been a year of growth and innovation at AppFollow. As we move into 2024, we promise to continue evolving to give you the best tools to foster meaningful relationships with your customers.

Thank you for being part of our journey, and we look forward to another exciting year ahead!